Technical Support Executive

18,000 - 40,000 /month

Holmium Technologies Private Limited

Field job

Sector 6 Noida, Noida

6 - 36 months Experience in Customer Support / TeleCaller

10 Openings

ఫుల్ టైమ్

కావాల్సిన Skills

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

Graduate and above

All genders

6 days working | Day Shift

మీకు సరిపోతుందో లేదో చెక్ చేయడానికి రిజిస్టర్ చేసుకోండి!

Job వివరణ

Job Summary:

We are looking for a Technical Support Executive to provide technical assistance and support to customers and internal teams. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and a customer-focused approach to resolve technical issues efficiently.

Key Responsibilities:

Provide technical support to customers via phone, email, chat, or remote sessions.
Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
Install, configure, and maintain computer systems, applications, and peripherals.
Log, track, and update support tickets in the ticketing system.
Escalate unresolved issues to the appropriate technical teams.
Guide users through step-by-step solutions and provide technical documentation.
Monitor system performance and report recurring issues.
Coordinate with internal teams to ensure timely issue resolution.
Maintain records of technical problems and solutions.
Ensure compliance with company policies and service standards.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
0–3 years of experience in Technical Support, IT Helpdesk, or Desktop Support.
Freshers with good technical knowledge may also apply.

ఇతర details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Technical Support Executive job

What skills and experience do you need for this Technical Support Executive job?
Ans : To apply for this Technical Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Technical Support Executive job?
Ans : The salary for this Technical Support Executive job ranges between ₹18,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Technical Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 6 Noida, Noida.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Technical Support Executive job is open for both male and female candidates.
What does the role of Technical Support Executive involve?
Ans : As a Technical Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Technical Support Executive job is located in Sector 6 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Technical Support Executive job.
Why should you apply for this Technical Support Executive job?
Ans : This Technical Support Executive job offers a salary between ₹18,000-₹40,000 per month. This is a Full Time opportunity and has 10 openings available.