Technical Support Engineer

25,000 - 90,000 /month

Client Of Ghipl

Adugodi, Bangalore

6 - 36 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF

Job Description

We are hiring dynamic and customer-focused L1 Service Desk Engineers to provide international voice-based technical support. The role involves handling end-user issues, ensuring timely resolution, and delivering a high-quality support experience.

Experience: 0.6 – 3 Years
Education: Graduation (Mandatory)
Work Location: Trivandrum / Noida / Bangalore / Chennai / Hyderabad / Pune
Shift: 24x7 Rotational Shifts
Work Mode: 5 Days Work from Office

Key Skills & Requirements

Experience in International Voice Support / Service Desk environment
Comfortable working in a call-based support setup
Hands-on experience with ticketing tools (ServiceNow preferred)
Working knowledge of Active Directory & RSA Token
Experience in troubleshooting VPN, Citrix, and VDI issues
Basic knowledge of MS Office applications
Strong communication and customer handling skills

Roles & Responsibilities

Ensure high login efficiency and availability to support customer needs
Handle and resolve tickets within defined SLAs (Turnaround Time & Volume)
Manage inbound calls (approx. 90% of daily tasks)
Maintain compliance with quality standards, regulatory norms, and company policies
Respond to user queries via phone, email, chat, and ticketing systems
Assign incidents to relevant teams and ensure closure through follow-ups
Diagnose and resolve issues through troubleshooting, analysis, and research
Provide Level 1 remote desktop support as per SOPs
Deliver excellent customer experience with focus on:
- First Call Resolution (FCR)
- Reduced AHT
- Minimal reopen/rejection rates
Maintain accurate work logs and follow escalation protocols

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Technical Support Engineer job

What are the eligibility criteria for this Technical Support Engineer job?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge, International Calling for this Technical Support Engineer job offered by Client Of Ghipl in Adugodi, Bangalore.
What salary is offered for this Technical Support Engineer job?
Ans : The salary for this Technical Support Engineer job ranges between ₹25,000-₹90,000 per month.
What shift and timings does this job follow?
Ans : This Technical Support Engineer job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Adugodi, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Technical Support Engineer job is open for both male and female candidates.
What does the role of Technical Support Engineer involve?
Ans : As a Technical Support Engineer, your work will involve skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Technical Support Engineer job is located in Adugodi, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling along with 1-3 years of experience is ideal for this Technical Support Engineer job.
Why should you apply for this Technical Support Engineer job?
Ans : This Technical Support Engineer job offers a salary between ₹25,000-₹90,000 per month. This is a Full Time opportunity and has 50 openings available.