Customer Support Executive

30,000 - 50,000 /month*

Sarika Hr Solutions

Koramangala, Bangalore

₹5,000 incentives included

6 - 48 months Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Telecom / ISP

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Description

HIRING!!

UNEXT LEARNING

•Academic advisor•

Qualification - Graduation

Languages - Excellent communication in English

Salary range - upto 45k in hand

•Should have minimum 1 years of exp in customer support in Edtech or any industry•

Handling escalation regarding the course

Academic Advisor

KEY ACTIVITIES & RESPONSIBILITIES

To act as an interface between the Student and the University departments.

To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.

To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat

To facilitate in addressing students with their semester – subject related queries.

To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students’ specific requirements/ queries and also receive inbound calls whenever required to address student’s queries and respond to their emails.

PROFILE REQUIRED

Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.

1 -2 years’ Experience in academics/student counselling

Skill & Knowledge:

Good knowledge of a University Academic Processes

Interpersonal and organizational skills

Knowledge of ticketing system & any CRM

Competencies:

Verbal, Listening and Written communication skill

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹50,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Koramangala, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Domestic Calling, International Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Koramangala, Bangalore.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution with 1-4 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹30,000-₹50,000 per month. This is a Full Time job and has 10 openings.