Tech Support Engineer 1-Digital Banking Kotak 811-Regional Sales This is an Internal document. Role: Tech Support Engineer 1 Job Description / Job Role 811 Banking Operations & Debit Card/Account Monitoring Monitor customer accounts and verify scheme codes, account eligibility, and product criteria. Monitor debit card issuance, including physical/virtual debit cards and applicable card limits. Coordinate with respective business/operations teams for resolution of system-related issues. Highlight process gaps and exceptions to the concerned teams and follow up until closure. Support account-level corrective actions, including reversal/recovery of incorrect amounts where applicable. Maintain and share account-level details/screenshots/evidence for issue investigation. Coordinate with stakeholders for customer-level remediation and resolution. Help re-propagated data between finacle & BCIF Key Responsibilities: 811 Account Process Control _Monitoring _ Reconciliation | Scheme Code Validation | Debit Card Issue Resolution| Reversal/Recovery Experience Level Mid Level
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.
More about this Technical Support Engineer - Digital Banking Operations job
What are the eligibility criteria for this Technical Support Engineer - Digital Banking Operations job?
Ans : Candidates should have All Education levels with 2-7 years of experience for this Technical Support Engineer - Digital Banking Operations job offered by Kotak Mahindra Bank Limited in SEEPZ, Mumbai.
What salary is offered for this Technical Support Engineer - Digital Banking Operations job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Technical Support Engineer - Digital Banking Operations job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in SEEPZ, Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Technical Support Engineer - Digital Banking Operations job is open for both male and female candidates.
Where is this job located?
Ans : This Technical Support Engineer - Digital Banking Operations job is located in SEEPZ, Mumbai.
Why should you apply for this Technical Support Engineer - Digital Banking Operations job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
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Kotak Mahindra Bank Limited
SEEPZ, Mumbai
2 - 6+ years Experience in Customer Support / TeleCaller
Full Time
