Technical Customer Support

Job Title: Customer Care Executive – Camera & Streaming Support
Department: Customer Support / Technical Support
Reports To: Team Leader / Support Manager

Job Summary

We are looking for a Customer Care Executive with good knowledge of camera settings panels, OBS Studio configuration, and microphone/audio settings. The candidate will assist customers in setting up and troubleshooting video recording, live streaming, and audio configurations, ensuring a smooth user experience.

Key Responsibilities

• Provide customer support via phone, chat, or email regarding camera, microphone, and streaming setup.

• Guide customers in configuring camera settings panels such as resolution, frame rate (FPS), white balance, exposure, and focus.

• Assist customers with OBS Studio setup, including scenes, sources, streaming configuration, and encoder settings.

• Help customers configure microphone and audio settings such as input devices, noise suppression, gain, and audio monitoring.

• Troubleshoot issues such as audio/video sync problems, microphone detection issues, and camera connectivity errors.

• Support customers in setting up live streaming on platforms like YouTube, Facebook, or other streaming platforms using OBS.

• Provide step-by-step guidance for recording and live streaming setups.

• Maintain proper records of customer queries, troubleshooting steps, and resolutions in the support system.

• Escalate complex technical issues to the technical support or development team when required.

Required Skills & Qualifications

• Basic to good knowledge of camera settings and camera control panels.

• Hands-on experience with OBS Studio setup and configuration.

• Understanding of microphone settings, audio inputs, noise suppression, and audio levels.

• Basic knowledge of live streaming workflows.

• Good communication and customer handling skills.

• Strong problem-solving and troubleshooting abilities.

Preferred Qualifications

• Diploma or Graduate in IT, Multimedia, or related field (preferred).

• Prior experience in technical support, streaming setup, or video/audio equipment support is an advantage.

Salary & Benefits

• Fixed Salary (As per company standards)

• Performance-Based Incentives

• Provident Fund (PF)

• ESIC Benefits

• Paid Leaves

• Career Growth Opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.