Team Leader

We are looking for an experienced and results-oriented Team Leader to manage a team of Tele Sales, drive productivity, ensure quality standards, and achieve business targets. The ideal candidate should have strong people-management, communication, and problem-solving skills.

Key Responsibilities

- Manage, motivate, and guide a team of Tele Sales.

- Monitor daily team performance and ensure achievement of assigned targets.

- Track key performance indicators such as AHT, Quality, and Productivity.

- Conduct regular team huddles, performance reviews, and coaching sessions.

- Identify performance gaps and implement corrective action plans.

- Ensure adherence to company policies, processes, and quality standards.

- Handle escalations and resolve customer-related issues effectively.

- Prepare and share daily/weekly/monthly performance reports.

- Coordinate with Quality, Training, HR, and Operations teams.

- Support new-joiner onboarding, training, and on-the-job coaching.

- Maintain team discipline, attendance, and employee engagement.

- Ensure compliance with process guidelines and client requirements.

- Drive employee retention and reduce attrition within the team.

Eligibility & Skills:

- Excellent verbal and written communication skills.

- Strong knowledge of MS Excel and basic reporting.

- Good leadership, coaching, and people-management skills.

- Ability to work under pressure and meet deadlines.

- Strong analytical and problem-solving abilities.

- Willingness to work in rotational shifts, if required.

• It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.