Tally Support Executive

12,000 - 25,000 /month

Cevious Technologies Private Limited

Sector 2 Noida, Noida

1 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

Graduate and above

Males Only

6 days working | Day Shift

Job Description

1. Technical Support & Troubleshooting:

- Provide timely and accurate technical support to customers via Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat, addressing inquiries and issues related to Tally software.

- Diagnose and troubleshoot software problems, guiding customers through step-by-step solutions.

- Assist customers with installations, configurations, upgrades, and usage of Tally products.

2. Customer Assistance & Education:

- Ability to understand the business processes in Mfg., Trading and Service Industry.

- Educate customers on product features, functionalities, and best practices to maximize their use of Tally software.

- Offer training and guidance to customer on how to navigate and utilize the software effectively for their business needs, so customer can handle small issues themselves.

- Create the Videos, Education material for customer self-help.

3. Issue Escalation & Resolution:

- Escalate complex or unresolved issues to higher-level support (L2) or the Support Head, as needed, while ensuring timely follow-up and resolution.

- Collaborate with the technical team to develop solutions for recurring issues and contribute to the improvement of support processes.

4. Documentation & Reporting:

- Maintain detailed records of customer interactions, issues, and resolutions in the Tally Track (customer cases) / CRM system.

- Document and update knowledge base articles, FAQs, and other support resources to assist customers and support team members.

5. Customer Relationship Management:

- Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention. Improve customer Happiness Index (

- Gather customer feedback and provide insights to the product and development teams to improve product quality and customer experience.

6. Continuous Learning & Development:

- Stay updated on the latest features and updates of Tally software, as well as industry trends and best practices.

- Participate in ongoing training and development programs to enhance technical skills and customer service capabilities.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Tally Support Executive job

What skills and experience do you need for this Tally Support Executive job?
Ans : To apply for this Tally Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
What salary is offered for this Tally Support Executive job?
Ans : The salary for this Tally Support Executive job ranges between ₹12,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Tally Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 2 Noida, Noida.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-5 years of experience can apply for this Tally Support Executive job. Only male candidates can apply.
What does the role of Tally Support Executive involve?
Ans : As a Tally Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Tally Support Executive job is located in Sector 2 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience is ideal for this Tally Support Executive job.
Why should you apply for this Tally Support Executive job?
Ans : This Tally Support Executive job offers a salary between ₹12,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.