Customer Support Team Leader

20,000 - 26,000 /month

Anonet Communications Private Limited

Sector 16 Noida, Noida

1 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Telecom / ISP

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description :–

Role: Team Leader – Contact Center

Key Responsibilities:-

 Lead, motivate, and manage a team of contact center agents to achieve performance targets.

 Monitor daily operations, call quality, productivity, and service levels.

 Ensure team meets KPIs such as customer satisfaction & resolution time.

 Provide coaching, feedback, and regular performance reviews to improve agent

performance.

 Handle escalations and support agents in resolving complex customer issues.

 Prepare daily/weekly performance reports and share insights with management.

 Conduct team briefings, training, and process updates.

 Ensure adherence to company policies, compliance standards, and process

guidelines.

Requirements:-

 Bachelor’s degree or equivalent experience.

 3–5 years of experience in a contact center with at least 1–2 years in a

supervisory/team leader role.

 Strong leadership, communication, and problem-solving skills.

 Ability to manage targets, team performance, and customer service quality.

 Good knowledge of CRM systems and contact center metrics.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Team Leader job

What qualifications and experience are required for this Customer Support Team Leader position?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience and skills like Computer Knowledge, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Team Leader job ranges between ₹20,000-₹26,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 16 Noida, Noida.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Team Leader job?
Ans : As a Customer Support Team Leader, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Team Leader job is located in Sector 16 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 1-4 years of experience is ideal for this Customer Support Team Leader job.
Why should you apply for this Customer Support Team Leader job?
Ans : This Customer Support Team Leader job offers a salary between ₹20,000-₹26,000 per month. This is a Full Time opportunity and has 2 openings available.