Shift Manager

22,000 - 25,000 /month

Caterspoint Futuristic Foods

Sector 51 Gurgaon, Gurgaon

2 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Meal, PF

Job Description

We are looking for a Shift Manager to join our team at Caterspoint Futuristic Foods. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Food and Beverages. The role offers ₹22000 - ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Shift Manager job

What are the eligibility criteria for this Shift Manager job?
Ans : Candidates should have a Graduate and above qualification with 2-3 years of experience and skills like Computer Knowledge for this Shift Manager job offered by Caterspoint Futuristic Foods in Sector 51 Gurgaon, Gurgaon.
What salary is offered for this Shift Manager job?
Ans : The salary for this Shift Manager job ranges between ₹22,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Shift Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 51 Gurgaon, Gurgaon.
How many vacancies are there for this Shift Manager job?
Ans : There are 5 vacancies for this Shift Manager role.
Is this job open for all genders?
Ans : Yes, this Shift Manager job is open for both male and female candidates.
What does the role of Shift Manager involve?
Ans : As a Shift Manager, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Shift Manager position is Sector 51 Gurgaon, Gurgaon.
Who is the right fit for this Shift Manager job?
Ans : A candidate having skills like Computer Knowledge with 2-3 years of experience is the right fit for this Shift Manager job.
What makes this Shift Manager job a good opportunity?
Ans : This Shift Manager job is a good opportunity as it offers a salary between ₹22,000-₹25,000 per month. This is a Full Time job and has 5 openings.