Service Planner - Guwahati Job description About the Role: The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery. The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders Job Responsibilities: Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP) Support digital transition and maintain the accuracy of consumption, TOS, and service data Coordinate with IT for new users or device-related issues Ensure error-free documentation and adherence to the ticket-based callout process Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints Prioritise planning to reduce service backlog and ensure On-Time delivery Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues Track technician-wise productivity, efficiency, and service delivery KPIs Maintain and report the SOS daily, weekly, and monthly, including GSS SOS Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends Assist AOM/OM/ABM/BM in monitoring field KPIs Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments Raise unresolved issues to next-level management for resolution Ensure leave planning and service continuity without disruption Key Result Areas: On-time Service Planning Data Accuracy SCP Utilization Schedule Adherence Reporting & Analysis Cross-Team Coordination Competencies (Skills essential to the role): Detail Orientation Planning & Organizing Analytical Thinking Customer Focus Negotiation Skills Educational Qualification / Other Requirement: Minimum graduate, with 0-1 years of relevant experience Basic computer skills required (advanced proficiency is a plus) Knowledge of MS-Office/G-Suite What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Experience Level Entry Level
Other Details
- It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.
More about this Service Planner job
Can freshers or experienced candidates apply for this Service Planner role?
Ans : Candidates who have All Education levels with 0-7 years of experience can apply for this Service Planner role.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Service Planner job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rangia, Guwahati.
How many vacancies are there for this Service Planner job?
Ans : There is 1 vacancy for this Service Planner role.
Is this job open for all genders?
Ans : Yes, this Service Planner job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Service Planner position is Rangia, Guwahati.
What makes this Service Planner job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Rentokil Initial Hygiene India Private Limited
Rangia, Guwahati
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
