Service Coordinator

19,000 - 25,000 /month

Intercool Solutions

Thane West, Mumbai

2 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: B2C Sales

Graduate and above

All genders

6 days working | Day Shift

Job Description

Job description

Managing service calls, coordinating with technicians, handling customer complaints, tracking parts via software, ensuring SLAs, and coordinating with internal teams for efficient after-sales service and maintenance.

Role & responsibilities

Customer & Team Liaison: Act as the main point of contact between customers and service teams.

Service Call Management: Log, prioritize, and follow up on service requests and complaints.

Inventory & Logistics: Monitor spare parts and coordinate with purchasing/stores for timely availability.

SLA Compliance: Ensure service teams meet promised service level agreements.

Preferred candidate profile

Technical: Knowledge of HVAC systems

Software: MS Office, Excel.

Soft Skills: Coordination, Complaint Handling, Follow-ups, Report Preparation, Customer Service

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Service Coordinator job

What skills and experience do you need for this Service Coordinator job?
Ans : To apply for this Service Coordinator job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹19,000-₹25,000 per month in this Service Coordinator position.
What shift and timings does this job follow?
Ans : This Service Coordinator job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Service Coordinator job?
Ans : There are 5 vacancies for this Service Coordinator role.
Is this job open for all genders?
Ans : Yes, this Service Coordinator job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Service Coordinator, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Service Coordinator position is Thane West, Mumbai.
Who is the right fit for this Service Coordinator job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 2-5 years of experience is the right fit for this Service Coordinator job.
What makes this Service Coordinator job a good opportunity?
Ans : This Service Coordinator job is a good opportunity as it offers a salary between ₹19,000-₹25,000 per month. This is a Full Time job and has 5 openings.