Service Coordinator

Job Title: IT Service Coordinator

Location: Borivali , Mumbai
Job Type: Full-time

Immediate Joiners Preffered

Job Summary:

We are seeking a proactive IT Service Coordinator to oversee and manage IT service requests, ensuring smooth operations within our IT Service Center. The ideal candidate will coordinate support activities, streamline workflows, and enhance service efficiency.

Key Responsibilities:

• Act as the primary point of contact for IT service requests and escalations.

• Coordinate IT support teams to ensure timely resolution of issues.

• Monitor and maintain service desk performance and SLAs.

• Document service requests, incidents, and resolutions in CRM

• Communicate effectively with end-users and stakeholders to provide updates.

• Assist in IT asset management and procurement coordination.

Requirements:

• Bachelor's degree in IT, Computer Science, or a related field.

• 2+ years of experience in IT service coordination or a similar role.

• Familiarity with CRM tools

• Strong problem-solving, organizational, and communication skills.

• Ability to work in a fast-paced, service-oriented environment.

• Thorough knowledge of IT Products , hardware & Software

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Service Coordinator job

1. What is the eligibility criteria to apply for this Service Coordinator job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service Coordinator job?
   Ans: This Service Coordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service Coordinator job?
   Ans: No, there is no fee applicable for applying this Service Coordinator job and during the employment with the company, i.e., BITSY INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service Coordinator role?
   Ans: There is an immediate opening of 1 Service Coordinator at BITSY INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Service Coordinator job?
   Ans: This Service Coordinator job has Day Shift.