Senior Telecaller

Position: Senior Telecaller Executive

Experience: 2-4 years in telecalling/customer service (healthcare or digital marketing

preferred) &B2B calling experience preferred over B2C

Location: P-534 Raja Basanta Roy Road, 3rd Floor, Near Southern Avenue Lake Kali Bari,

beside Tyagraj Hall, Kolkata, West Bengal 700029

Company: MfunL – Healthcare Digital Marketing Agency

Job Type: Full-Time | On-site

Salary: ₹15,000 - ₹20,000 per month (+insentive)

About the Company

MfunL is a leading healthcare digital marketing agency in Kolkata, working with

hospitals,

clinics, and healthcare professionals to build a strong online presence, boost patient

engagement, and drive growth.

Job Summary

We are seeking a dynamic and results-driven Telecaller to join our growing team.

The successful candidate will be responsible for making outbound calls to social

media, SEO & PPC leads, conducting email outreach, and performing cold calls to

potential healthcare clients, including hospitals, clinics, and surgeons.

Key Responsibilities

1. Lead Management & Conversion

 Handle inbound and outbound calls from social media leads, SEO inquiries,

and PPC campaigns.

 Follow up on email and WhatsApp inquiries and convert them into

qualified leads.

 Make outbound calls to potential healthcare clients including hospitals,

clinics, and surgeons.

 Maintain accurate records of all customer interactions in the CRM system.

2. Customer Engagement

 Build and maintain strong relationships with healthcare professionals and

decision-makers.

 Understand client needs and present appropriate digital marketing

solutions.

 Schedule appointments for the sales team with qualified prospects.

 Provide detailed information about healthcare marketing services and

offerings.

3. Target Achievement

 Meet daily, weekly, and monthly calling and lead conversion targets.

 Achieve conversion goals and appointment generation objectives as set by

management.

 Maintain minimum talk time requirements (2+ hours daily).

4. Documentation & Reporting

 Update CRM with accurate call logs, feedback, and client details.

 Prepare daily and weekly performance reports.

 Track lead sources, conversion rates, and maintain organized follow-up

schedules.

Additional Responsibilities

 Manage inbound communication through calls, emails, and WhatsApp.

 Handle outbound calls for inbound leads to ensure timely follow-up and

closure.

 Fix and coordinate online meetings (minimum 60 per month).

 Manage and maintain all lead and client data systematically.

 Create and share meeting links for scheduled appointments.

 Prepare and send proposals (20–30 per month) as per client requirements.

 PowerPoint presentation creation (8–10 per month) for client meetings

and internal use.

 Maintain and compile reports on meetings, leads, and performance

metrics.

Required Skills & Knowledge

1. Communication & Interpersonal Skills

 Excellent verbal communication in English, Hindi, and Bengali.

 Strong listening and analytical skills to understand client requirements.

 Professional telephone etiquette and persuasive communication ability.

 Clear articulation and confident speaking style.

2. Technical Competencies

 Proficiency in CRM tools (Salesforce, HubSpot, or equivalent).

 Working knowledge of digital marketing concepts (SEO, PPC, social media).

 Strong command of MS Office (Excel, Word, PowerPoint).

 Skilled in email management and professional correspondence.

 AI awareness and ability to use AI tools effectively for productivity.

3. Healthcare Industry Understanding

 Knowledge of hospital operations, medical specialties, and healthcare

services.

 Familiarity with healthcare marketing norms and compliance guidelines.

 Awareness of medical practice management and decision-making

processes.

4. Personal Traits & Motivations

 Empathetic and patient when dealing with healthcare professionals.

 Professional, composed, and well-organized under pressure.

 Goal-driven and motivated to achieve targets consistently.

 Adaptable to changing client and market dynamics.

 Client-focused with a genuine interest in healthcare improvement.

 Growth-oriented with a continuous learning attitude.

5. Qualification

· Minimum: Higher Secondary (12th grade)

· Preferred: Bachelor's degree in any field

· Advantage: Healthcare, Marketing, or Communication background

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Senior Telecaller job

1. What is the eligibility criteria to apply for this Senior Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Senior Telecaller job?
   Ans: This Senior Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Senior Telecaller job?
   Ans: No, there is no fee applicable for applying this Senior Telecaller job and during the employment with the company, i.e., Mfunl.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Senior Telecaller role?
   Ans: There is an immediate opening of 2 Senior Telecaller at Mfunl
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Senior Telecaller job?
   Ans: This Senior Telecaller job has Day Shift.