Senior Telecaller

25,000 - 40,000 /month

Eternal Hr Services Private Limited

Sector 18, Gurgaon

2 - 5 years Experience in Customer Support / TeleCaller

New

2 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Senior Telecaller to join our team at Eternal Hr Services Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Telecom / ISP. The role offers ₹25000 - ₹40000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Senior Telecaller job

What is the eligibility criteria to apply for this Senior Telecaller job?
Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Gurgaon.
How many working days are there for this Senior Telecaller job?
Ans: This Senior Telecaller job will have 6 working days.
Are there any charges applicable while applying or joining this Senior Telecaller job?
Ans: No, there is no fee applicable for applying this Senior Telecaller job and during the employment with the company, i.e., ETERNAL HR SERVICES PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Senior Telecaller role?
Ans: There is an immediate opening of 2 Senior Telecaller at ETERNAL HR SERVICES PRIVATE LIMITED
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Senior Telecaller job?
Ans: This Senior Telecaller job has Day Shift.