Customer Support Executive

Key Responsibilities:

• Respond promptly to customer inquiries related to orders, products, services, and returns.

• Handle customer complaints professionally, providing appropriate solutions and alternatives within the time limits.

• Maintain customer satisfaction by providing accurate, valid, and complete information.

• Coordinate with logistics and operations team to ensure timely delivery and issue resolution.

• Update CRM systems with customer interaction details.

• Assist walk-in customers in-store (if applicable) with product queries and after-sales service.

• Follow up on customer issues to ensure resolution and closure.

• Collaborate with the sales, marketing, and design teams to share customer feedback.

• Support during product launches, campaigns, or festive seasons with increased customer interactions.

• Ensure compliance with brand standards and policies.

Requirements:

• Bachelor’s degree in any discipline.

• 2 years of experience in customer service, preferably in luxury retail or jewellery.

• Excellent communication skills (verbal and written).

• Proficiency in using CRM tools, MS Office, and e-commerce platforms.

• Ability to multitask, prioritize, and manage time effectively.

• High level of patience, empathy, and a customer-first attitude.

• Fluency in English and local languages; knowledge of Hindi is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ZAVYA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at ZAVYA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.