Senior Customer Support Executive

20,000 - 25,000 /month

Leading E-commerce Company

Durgapura, Jaipur

1 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Senior Customer Support Executive to join our team at Leading E-commerce Company. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹20,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Senior Customer Support Executive job

What skills and experience do you need for this Senior Customer Support Executive job?
Ans : To apply for this Senior Customer Support Executive job, candidates should have skills like Domestic Calling, International Calling, Non-voice/Chat Process along with 1-5 years of experience.
What salary is offered for this Senior Customer Support Executive job?
Ans : The salary for this Senior Customer Support Executive job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Senior Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Durgapura, Jaipur.
How many vacancies are there for this Senior Customer Support Executive job?
Ans : There is 1 vacancy for this Senior Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-5 years of experience are eligible to apply for this Senior Customer Support Executive role. Only female candidates are eligible.
What does the role of Senior Customer Support Executive involve?
Ans : As a Senior Customer Support Executive, your work will involve skills like Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Senior Customer Support Executive position is Durgapura, Jaipur.
Who is the right fit for this Senior Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling, Non-voice/Chat Process with 1-5 years of experience is the right fit for this Senior Customer Support Executive job.
What makes this Senior Customer Support Executive job a good opportunity?
Ans : This Senior Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 1 openings.