Customer Support Senior Counsellor

12,000 - 20,000 /month

Eagle Vibes

Gachibowli, Hyderabad

2 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Meal

Job Description

Job Title: Senior Counsellor

Company: Legal Capital Law Firm

Location: Hyderabad

Experience: 2-8 Years (Counselling/Sales/Client Relationship)

Employment Type: Full-time

About the Role

Legal Capital Law Firm is looking for an experienced and result-oriented Senior Counsellor to guide prospective clients, understand their legal concerns, and help them choose the appropriate legal services. The ideal candidate should possess excellent communication, counselling, negotiation, and leadership skills with the ability to build trust and convert enquiries into clients.

Key Responsibilities

• Counsel prospective clients regarding legal services offered by the firm.

• Understand client requirements and recommend suitable legal solutions.

• Handle walk-in, telephonic, and online enquiries professionally.

• Achieve monthly counselling and conversion targets.

• Build strong relationships with clients and ensure a positive customer experience.

• Coordinate with advocates and other departments for smooth client onboarding.

• Follow up with prospective clients and maintain accurate records in CRM/Excel.

• Resolve client concerns in a timely and professional manner.

• Mentor junior counsellors and support the team in achieving branch targets.

• Prepare daily and weekly counselling reports for management.

Required Skills

• Excellent communication and interpersonal skills.

• Strong counselling, negotiation, and convincing abilities.

• Leadership and team management skills.

• Customer-focused approach with problem-solving abilities.

• Proficiency in MS Excel and CRM software.

• Ability to work under pressure and achieve targets.

Eligibility

• Bachelor's degree in any discipline (MBA preferred).

• 2–8 years of experience in counselling, client relationship management, sales, or business development.

Candidates around •25 years of age or above•• are preferred.

• Experience in the legal, education, healthcare, banking, or service industry is an added advantage.

Salary

• Best in the industry (Based on experience and performance).

How to Apply

Interested candidates can share their updated resume with the HR Department of Legal

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support Senior Counsellor job

What qualifications and experience are required for this Customer Support Senior Counsellor position?
Ans : Candidates should have a 12th Pass and above qualification with 2-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Senior Counsellor job ranges between ₹12,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Senior Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gachibowli, Hyderabad.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Senior Counsellor job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Senior Counsellor job is located in Gachibowli, Hyderabad.
Why should you apply for this Customer Support Senior Counsellor job?
Ans : This Customer Support Senior Counsellor job offers a salary between ₹12,000-₹20,000 per month. This is a Full Time opportunity and has 10 openings available.