Job Description:
We are hiring freshers / immediate joiners for an exciting opportunity in an International Technical Voice Process with a global customer support environment.
Location: Bangalore
Role: Trainee – Process Consultant
Shift: Rotational Shifts | Night Shifts
Work Week: 5 Days
Employment: Full-Time
Immediate Joiners Only
Key Responsibilities
Handle voice interactions with international customers across US, UK & Australia
Resolve customer queries professionally through voice support
Diagnose and troubleshoot basic hardware, software, internet connectivity & application issues
Provide step-by-step technical assistance to customers
Escalate complex issues to appropriate technical support teams
Accurately document customer interactions and resolutions in the CRM system
Meet defined quality, productivity and customer satisfaction metrics
Eligibility
Graduate or PUC completed
Freshers are welcome
Excellent spoken English with a neutral accent
Strong communication and active listening skills
Basic computer & technical troubleshooting knowledge
Immediate joiners only
Benefits
Free 2-way cab facility within the eligible service radius
Health Insurance
Provident Fund (PF)
Paid Leaves
Opportunity to work in an international customer support environment
Selection Process
Round 1: Online Assessment
Round 2: Face-to-Face Operations Interview
Round 3: Technical Assessment
Interested candidates can DM me their updated CV.
mail at- j.dadlani@joantechnologies.com
Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Work Location: In person