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Customer Support International Non Voice Process

salary 40,000 - 45,000 /month
company-logo
job companyHinduja Group
job location Gachibowli, Hyderabad
job experience2 - 5 years Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Rotational Shift
star
Job Benefits: Cab, Insurance, PF

Job Description

Job Description:

We are hiring freshers / immediate joiners for an exciting opportunity in an International Technical Voice Process with a global customer support environment.

Location: Bangalore
Role: Trainee – Process Consultant
Shift: Rotational Shifts | Night Shifts
Work Week: 5 Days
Employment: Full-Time
Immediate Joiners Only

Key Responsibilities

  • Handle voice interactions with international customers across US, UK & Australia

  • Resolve customer queries professionally through voice support

  • Diagnose and troubleshoot basic hardware, software, internet connectivity & application issues

  • Provide step-by-step technical assistance to customers

  • Escalate complex issues to appropriate technical support teams

  • Accurately document customer interactions and resolutions in the CRM system

  • Meet defined quality, productivity and customer satisfaction metrics

Eligibility

Graduate or PUC completed
Freshers are welcome
Excellent spoken English with a neutral accent
Strong communication and active listening skills
Basic computer & technical troubleshooting knowledge
Immediate joiners only

Benefits

Free 2-way cab facility within the eligible service radius

Health Insurance
Provident Fund (PF)
Paid Leaves
Opportunity to work in an international customer support environment

Selection Process

Round 1: Online Assessment
Round 2: Face-to-Face Operations Interview
Round 3: Technical Assessment

Interested candidates can DM me their updated CV.

mail at- j.dadlani@joantechnologies.com

Benefits:

  • Cell phone reimbursement

  • Health insurance

  • Internet reimbursement

  • Paid sick time

  • Paid time off

Work Location: In person

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Support International Non Voice Process job

  1. What skills and experience do you need for this Customer Support International Non Voice Process job?
    Ans : To apply for this Customer Support International Non Voice Process job, candidates should have skills like International Calling, Query Resolution, Non-voice/Chat Process along with 2-5 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support International Non Voice Process job ranges between ₹40,000-₹45,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Non Voice Process job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Gachibowli, Hyderabad.
  5. How many vacancies are there for this Customer Support International Non Voice Process job?
    Ans : There are 25 vacancies for this Customer Support International Non Voice Process role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Non Voice Process job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support International Non Voice Process job?
    Ans : As a Customer Support International Non Voice Process, key responsibilities include skills like International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support International Non Voice Process position is Gachibowli, Hyderabad.
  9. Who is the right fit for this Customer Support International Non Voice Process job?
    Ans : A candidate having skills like International Calling, Query Resolution, Non-voice/Chat Process with 2-5 years of experience is the right fit for this Customer Support International Non Voice Process job.
  10. What makes this Customer Support International Non Voice Process job a good opportunity?
    Ans : This Customer Support International Non Voice Process job is a good opportunity as it offers a salary between ₹40,000-₹45,000 per month. This is a Full Time job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

PF, Insurance, Cab

Skills Required

International Calling, Non-voice/Chat Process, Query Resolution

Shift

Rotational

Contract Job

No

Salary

₹ 40000 - ₹ 45000

Contact Person

HR Team
Posted 7 hours ago
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