Seller Support Executive

We are seeking a Software Support Executive to join our growing team at Elitesecom.ai. This role involves handling client queries and technical issues related to our software solutions, particularly in the e-commerce and order management domain. If you're passionate about customer success and have a knack for solving software-related problems, we’d love to hear from you!

Key Responsibilities:

• Handle incoming and outgoing customer calls and emails related to software usage, configuration, and troubleshooting.

• Provide technical assistance and guidance on Elitesecom.ai's software platform.

• Log support tickets accurately, document solutions, and ensure timely follow-ups.

• Diagnose user-reported issues and offer clear, step-by-step resolutions.

• Escalate complex or unresolved issues to the technical team with detailed context.

• Collaborate with internal teams (development, QA, and product) to enhance product performance and usability based on customer feedback.

• Ensure a high level of customer satisfaction by resolving queries within SLA.

• Maintain up-to-date knowledge of new features, product updates, and system changes.

• Meet performance metrics such as resolution time, customer feedback, and issue closure rate.
  
  Requirements:

  • Experience in software support, technical customer service, or similar roles.

  • Strong communication skills – both verbal and written.

  • Basic understanding of web-based applications and support tools (e.g., ticketing systems, screen sharing tools).

  • Problem-solving mindset with attention to detail.

  • Ability to multitask and manage priorities in a fast-paced environment.

  • Familiarity with e-commerce or order management systems is a plus.
    

    Why Join Elitesecom.ai?

    • Positive and collaborative work environment

    • Opportunities to grow within a fast-scaling tech company

    • Exposure to leading-edge solutions in the e-commerce automation space

    • Regular skill development and training sessions

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Seller Support Executive job

1. What is the eligibility criteria to apply for this Seller Support Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹7000 - ₹25000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Seller Support Executive job?
   Ans: This Seller Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Seller Support Executive job?
   Ans: No, there is no fee applicable for applying this Seller Support Executive job and during the employment with the company, i.e., OMS VISION SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Seller Support Executive role?
   Ans: There is an immediate opening of 10 Seller Support Executive at OMS VISION SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Seller Support Executive job?
   Ans: This Seller Support Executive job has Day Shift.