Sales Telecaller

About Zoodle Kid

Zoodle Kid is an innovative e-learning and screen-free parenting program focused on early childhood development for children aged 0 to 6 years. Our science-backed holistic curriculum is designed to nurture cognitive, emotional, and psycho-social growth across nine key developmental quotients. Zoodle Kid empowers parents with a tailored curriculum validated by pediatricians, child psychologists, and education experts, providing practical tools and age-appropriate learning materials.

As we expand our presence from our headquarters in Mangalore, Karnataka, we continue our mission to make quality early childhood education accessible across India through digital content, educational products, and personalized support. We are looking for a CRM Executive to join the Zoodle team, supporting our mission to deliver quality early childhood education across India.

Role Summary:

The CRM Executive will handle parent communication, lead follow-ups, and customer retention for Zoodle Kid. The role focuses on ensuring smooth communication, driving conversions, and building long-term relationships with parents.

Key Responsibilities:

• Manage daily lead follow-ups through calls, WhatsApp, and email to convert inquiries into enrolments.

• Maintain customer retention by engaging parents and encouraging repeat purchases of Zoodle Kid kits.

• Update CRM tools with accurate data, follow-up notes, and status for all leads and customers.

• Prepare and share daily/weekly reports on leads, follow-ups, and conversions.

• Coordinate with internal teams for batch updates, schedules, and parent related information.

• Handle parent queries and ensure timely, professional responses.

• Track and manage customer journeys for onboarding, post- purchase communication, and feedback collection.

Key Requirements:

• Hands on experience in CRM, customer communication, or inside sales.

• Strong verbal and written communication skills, especially with parents.

• Ability to handle high-volume leads and follow-ups efficiently.

• Hands-on experience with CRM tools/software.

• Basic reporting and data management skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.