Sales & Marketing Executive

A Customer Support Executive in Telecom helps customers with services related to telecom products such as mobile networks, internet connections, billing, and technical issues. They act as the main point of contact between the customer and the telecom company.

• Answer incoming calls, emails, or chat messages from customers.

• Provide information about telecom services such as plans, recharge options, data usage, and network coverage.

• Assist customers in activating or deactivating services.

• Resolve customer complaints related to network problems, call drops, internet issues, or billing errors.

• Escalate complex technical issues to higher technical teams when needed.

• Explain bills, charges, and payment methods.

• Help customers update account information.

• Assist with recharge, balance inquiries, and plan changes.

• Guide customers through basic troubleshooting steps for mobile or internet connectivity issues.

• Help with SIM activation, device configuration, or modem/router setup.

• Inform customers about new telecom plans, offers, and value-added services.

• Upsell or cross-sell services when appropriate.

• Maintain quality service standards.

• Achieve metrics such as call resolution time, customer satisfaction, and response rate.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.