Sales & Marketing Executive

15,000 - 18,000 /month

Htcl Technologies Private Limited

Madiwala, Bangalore

0 - 6 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: B2C Sales

Languages: Hindi, Kannada

12th Pass and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

A Customer Support Executive in Telecom helps customers with services related to telecom products such as mobile networks, internet connections, billing, and technical issues. They act as the main point of contact between the customer and the telecom company.

Answer incoming calls, emails, or chat messages from customers.
Provide information about telecom services such as plans, recharge options, data usage, and network coverage.
Assist customers in activating or deactivating services.
Resolve customer complaints related to network problems, call drops, internet issues, or billing errors.
Escalate complex technical issues to higher technical teams when needed.
Explain bills, charges, and payment methods.
Help customers update account information.
Assist with recharge, balance inquiries, and plan changes.
Guide customers through basic troubleshooting steps for mobile or internet connectivity issues.
Help with SIM activation, device configuration, or modem/router setup.
Inform customers about new telecom plans, offers, and value-added services.
Upsell or cross-sell services when appropriate.
Maintain quality service standards.
Achieve metrics such as call resolution time, customer satisfaction, and response rate.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Sales & Marketing Executive job

Can freshers or experienced candidates apply for this Sales & Marketing Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Sales & Marketing Executive role.
What is the salary and job type for this role?
Ans : The salary for this Sales & Marketing Executive job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Sales & Marketing Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Madiwala, Bangalore.
How many vacancies are there for this Sales & Marketing Executive job?
Ans : There are 2 vacancies for this Sales & Marketing Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 0-1 years of experience are eligible to apply for this Sales & Marketing Executive role. Only female candidates are eligible.
What are the key responsibilities of this Sales & Marketing Executive job?
Ans : As a Sales & Marketing Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Sales & Marketing Executive position is Madiwala, Bangalore.
Who is the right fit for this Sales & Marketing Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 0-1 years of experience is the right fit for this Sales & Marketing Executive job.
What makes this Sales & Marketing Executive job a good opportunity?
Ans : This Sales & Marketing Executive job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 2 openings.