Sales Executive

Job Description: Sales Executive – Showroom (Jewellery Retail)

Position Overview

The Sales Executive plays a vital role in delivering exceptional customer experiences, driving showroom sales, and representing the brand’s core values. As the first point of interaction with customers, the Sales Executive ensures smooth store operations, accurate stock handling, and compliance with company policies while maintaining a polished and professional appearance.

Key Responsibilities

1. Sales & Customer Service

• Welcome and engage customers with respect, courtesy, and professionalism.

• Provide accurate product information, demonstrate jewellery features, and assist customers in making informed choices.

• Promote and upsell products, schemes, and offers to achieve and exceed individual and showroom sales targets.

• Handle customer queries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.

• Support the showroom manager in closing high-value sales whenever required.

2. Inventory Management

• Handle stock daily, including counting, tallying, and maintaining accurate records.

• Ensure safe handling, proper storage, and security of jewellery stock.

• Update barcodes, product tags, and maintain error-free stock documentation.

• Assist in daily stock audits and reconciliation as per company policy.

3. Visual Merchandising & Grooming

• Maintain showroom counters, shelves, and displays in a neat and attractive manner.

• Ensure jewellery is displayed as per company’s visual merchandising guidelines.

• Keep sales counters stocked with catalogues, brochures, and other sales materials.

• Adhere to personal grooming and uniform standards as per brand guidelines.

4. Old Gold / URD Purchases

• Execute purchase transactions of old gold/URD strictly as per company protocols.

• Ensure accurate valuation, documentation, and compliance with applicable laws.

5. Compliance & Policy Adherence

• Follow company policies for billing, payments, discounts, and schemes.

• Complete all KYC (Know Your Customer) documentation accurately and maintain customer records.

• Ensure compliance with security and operational guidelines.

6. Customer Relationship Management (CRM)

• Build rapport with customers to enhance loyalty and repeat business.

• Maintain customer databases for birthdays, anniversaries, and special occasions.

• Reach out to customers for festive offers, schemes, and showroom promotions.

• Collect customer feedback and share insights with management for service improvement.

7. Order Management & Follow-up

• Record customer orders accurately in registers and order books.

• Coordinate with the order department for timely updates and deliveries.

• Follow up with customers on pending or customized orders.

8. Collaboration & Teamwork

• Work closely with colleagues and managers to ensure smooth operations.

• Share customer feedback and product requirements with management.

• Support colleagues during high footfall, events, and promotional activities.

Key Skills & Competencies

• Strong interpersonal and communication skills (verbal & non-verbal).

• Knowledge of jewellery products, including gold, diamond, and precious stones.

• Sales-driven mindset with the ability to upsell and cross-sell.

• Customer-centric approach with strong problem-solving abilities.

• Basic knowledge of POS systems, billing, and MS Office.

• Ability to work under pressure and meet targets.

Qualifications & Experience

• Minimum Graduate in any stream (Commerce/Marketing preferred).

• 1–3 years of experience in retail sales (Jewellery or luxury retail preferred).

Work Conditions

• Location: Showroom-based (as per branch requirement).

• Work Hours: As per showroom operating timings, including weekends and holidays.

• Reporting To: Showroom Manager / Assistant Manager.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 4 years of experience.

More about this Sales Executive job

1. What is the eligibility criteria to apply for this Sales Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Sales Executive job?
   Ans: This Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales Executive job?
   Ans: No, there is no fee applicable for applying this Sales Executive job and during the employment with the company, i.e., WHP JEWELLERS ECOMMERCE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales Executive role?
   Ans: There is an immediate opening of 2 Sales Executive at WHP JEWELLERS ECOMMERCE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Sales Executive job?
   Ans: This Sales Executive job has Day Shift.