Sales Executive

We are looking for a Sales Executive to join our team Secure Jobs Consultants. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hospitality, Travel & Tourism. The role offers ₹30000 - ₹5000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Responsible for inbound and outbound calls and assisting guests with their queries within the defiened TAT.

  Responsible for responding to guest emails and feedback as per the agreed TATS.

  Responsible to execute clearing of the backend queues for manual processing, failure handling, etc.

  Responsible to maintain a good relationship with our frequent bookers, Passengers and Travel co-ordinator teams.

  Responsible to Adhere to set SLAs 100% of the times.

  Responsible to escalate the call in a timely manner to ensure the customer is being heard at all levels.

  Responsible to support day to day queries (Responsible for timely ticket cancellation / Reissuance /Issunace.) with the highest level of customer service via telephone and email.

  Responsible to ensure highest level of Telephone and Email Etiquettes.

  Responsible to co-create process guidance to the Team Leaders.

  Update reports on daily basis for the team leader / manager.

  Responsible for identifying areas of opportunity for automation and coordinating with your team leader to ensure it is documented and sent out to the Cleartrip team for execution.

  Responsible for working closely with internal teams and departments to resolve customer issues as per the defined TAT.

  Responsible to assist team leaders / manager's with development, process improvement, analysis and implementation of effective methods to improve the quality and efficiency levels of the team / process.

  Responsible for identifying clients' needs and suggesting suitable travel options.

Job Requirements:

Experience in B2B (Agency or Corporate) client management.

Should be an excellent team worker with good communication skills.

Need to have effective Telephone and Email etiquettes.

Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques.

Need to have excellent understanding knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo.

Need to be proficient in English & Hindi; knowledge of additional languages is an advantage.

Need to have exemplary customer service skills with an ability to present, persuade and communicate effectively.

Having knowledge about Visa, Train/Bus, Cabs, Packages will be an additional advantage.

Should have knowledge about TC areas, Airiline code, City code, Type of fares. Having timely travel restriction knowledge would be an advantage.

IATA certification will be an added advantage

Ready to work in shifts.

Maintain relationships with clients by providing support, Information and guidance.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Sales Executive job

1. What is the eligibility criteria to apply for this Sales Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Sales Executive job?
   Ans: This Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales Executive job?
   Ans: No, there is no fee applicable for applying this Sales Executive job and during the employment with the company, i.e., Secure Jobs Consultants.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales Executive role?
   Ans: There is an immediate opening of 99 Sales Executive at Secure Jobs Consultants
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Sales Executive job?
   Ans: This Sales Executive job has Day Shift.