💍 Core Responsibilities
🛍️ 1. Customer Handling & Sales
Welcome customers into the showroom
Understand their needs (wedding, daily wear, investment)
Show gold jewellery (rings, chains, bangles, etc.)
Explain designs, purity (22K/24K), and pricing
Convince and close the sale
📊 2. Product Knowledge
Know about:
Gold purity (22K, 24K, hallmark)
Making charges & wastage
Current gold rates (daily updates)
Explain differences clearly to customers
💰 3. Billing & Pricing Support
Calculate total price:
Gold rate × weight
making charges
GST
Coordinate with billing team
Ensure transparency (very important in jewellery)
🔐 4. Trust & Relationship Building
Build long-term customer relationships
Handle high-value buyers carefully
Maintain honesty (trust is everything in gold business)
📦 5. Inventory & Display
Arrange jewellery display neatly
Keep track of stock (pieces sold / available)
Ensure safety of items
🎯 6. Target Achievement
Meet daily/monthly sales targets
Upsell (suggest matching items)
Promote offers, schemes, festive discounts
🧾 7. Documentation & Compliance
Follow KYC norms for big purchases
Maintain sales records
Follow store policies (especially for gold transactions)