Customer Support Sales Coordinator / Executive

Job Description (JD)

Position:

Back Office Executive cum Sales Coordinator

Department:

Sales & Administration

Reporting To:

Sales Manager / General Manager

Job Summary:

The Back Office Executive cum Sales Coordinator will be responsible for supporting the sales team by managing customer inquiries, preparing quotations, coordinating with internal departments, maintaining sales records, and ensuring smooth execution of orders from inquiry to dispatch.

Key Responsibilities:

- Handle customer inquiries through phone, email, and WhatsApp.

- Prepare and follow up on quotations, proforma invoices, and sales orders.

- Coordinate with the production, purchase, store, dispatch, and accounts departments for timely order execution.

- Maintain customer database and update sales records in ERP/Excel.

- Track order status and provide regular updates to customers and the sales team.

- Assist the sales team in preparing reports, presentations, and MIS.

- Schedule meetings and coordinate appointments for the sales team.

- Maintain proper documentation of customer communications and sales files.

- Resolve customer queries by coordinating with relevant departments.

- Support the preparation and submission of tenders, if required.

- Ensure timely collection of pending documents and coordinate with accounts for payment follow-ups.

- Perform general administrative and back-office tasks as assigned by management.

Required Skills:

- Excellent communication and interpersonal skills.

- Strong coordination and follow-up abilities.

- Good knowledge of MS Office (Excel, Word, Outlook).

- ERP/CRM knowledge will be an added advantage.

- Good organizational and time management skills.

- Ability to work under pressure and manage multiple tasks.

Qualification:

- Graduate in any discipline (Commerce/Management preferred).

Experience:

- 0–3 years of experience in Back Office, Sales Coordination, or Customer Support.

- Experience in a manufacturing industry will be preferred.

Salary: 20k to 25k

As per company standards and candidate experience.

Job Location:

Ahmedabad, Gujarat.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.