Sales Coordinator / Executive

Sales Coordinator / Sales Executive
Company: Ace Tex (Colour Theory)
Salary

₹15,000 – ₹24,000 per month (Based on experience)

Job Overview

Ace Tex (Colour Theory) is looking for a proactive and organized Sales Coordinator / Executive. The primary responsibility of this role is to manage customer enquiries and sales leads, coordinate closely with the sales team, and ensure smooth handling of samples, courier dispatches, and client follow-ups. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced textile environment.

Key Responsibilities

Core / First-Priority Responsibilities

• Handle customer enquiries and incoming leads via calls, WhatsApp, email, and other channels

• Coordinate closely with the sales team for lead allocation, follow-ups, pricing, and order status

• Manage samples: preparation, tracking, dispatch, and follow-up with clients

• Coordinate courier dispatches, maintain dispatch records, and track deliveries

• Conduct regular follow-up calls with clients for enquiries, samples, feedback, and pending actions

• Maintain and update lead and enquiry records accurately

Additional Responsibilities

• Handle customer calls professionally and provide timely textile-related information

• Address customer queries, concerns, and complaints with a solution-oriented approach

• Maintain accurate records of customer interactions, calls, and follow-ups

• Escalate complex issues to the appropriate internal teams and ensure closure

• Work collaboratively with sales, dispatch, and operations teams

• Meet performance expectations related to response time, customer satisfaction, and coordination efficiency

Job Requirements

• Education: Graduate (Any stream)

• Experience: 6 months – 2 years (Sales coordination, customer handling, textile industry experience preferred)

• Good communication skills (Hindi & English; Gujarati preferred)

• Comfortable with regular client calling and follow-ups

• Basic knowledge of Excel, WhatsApp, email coordination

• Ability to multitask and handle pressure

Work Details

• Shift: Day Shift

• Working Days: 6 days a week

• Timing: 12:00 PM to 9:00 PM

• Work Environment: Dynamic, growth-oriented textile business

Why Join Us?

• Exposure to the textile sales and coordination process

• Opportunity to grow with a fast-paced and expanding organization

• Hands-on experience with clients, samples, and sales operations

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.