Sales Co-ordinator

Roles and responsibilities

• Customer query management: Handle inquiries from existing and potential customers regarding international shipping services via phone, email, and in-person visits.

• Sales process coordination: Support the sales team in preparing presentations, quotes, and sales contracts for international courier and cross-border logistics solutions.

• Client account maintenance: Maintain strong relationships with existing clients to encourage retention, repeat business, and upselling opportunities. This may include regular follow-ups and addressing service issues.

• Shipment tracking and coordination: Liaise with international courier partners, agents, and customs clearance teams to ensure the smooth transit and delivery of shipments.

• Document handling: Assist clients with the documentation required for international shipments, ensuring all paperwork is accurate and complete for customs clearance.

• Lead generation and prospecting: Assist in identifying potential clients and managing inbound sales inquiries. For inside sales roles, this can involve proactive outreach through calls and emails.

• Reporting and data management: Update and maintain accurate records of sales activities, customer interactions, and sales pipelines in the company's CRM system. 

Key qualifications and skills

• Experience: Previous experience in inside sales, customer service, or business development, preferably within the logistics, courier, or international shipping industry.

• Communication skills: Strong written and verbal communication skills are essential for client interactions and internal coordination.

• Logistics knowledge: A good understanding of the international logistics market, global shipping processes, customs clearance, and associated trade dynamics is highly desirable.

• Computer proficiency: Familiarity with CRM software (e.g., Salesforce), Microsoft Office Suite, and web-based presentation tools is often required.

• Customer focus: A strong customer-first approach with excellent problem-solving skills to resolve client issues effectively.

• Organizational skills: Strong time management and organizational skills to manage multiple tasks and client requests efficiently.

• Educational background: A bachelor's degree in business management or a related field is often preferred. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Sales Co-ordinator job

1. What is the eligibility criteria to apply for this Sales Co-ordinator job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Sales Co-ordinator job?
   Ans: This Sales Co-ordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales Co-ordinator job?
   Ans: No, there is no fee applicable for applying this Sales Co-ordinator job and during the employment with the company, i.e., M 5 Continent Logistics Solution Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales Co-ordinator role?
   Ans: There is an immediate opening of 1 Sales Co-ordinator at M 5 Continent Logistics Solution Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Sales Co-ordinator job?
   Ans: This Sales Co-ordinator job has Day Shift.