A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
15,000 - 17,000 /month
Tele Performance
Thane (East), Thane
0 - 6 months Experience in Customer Support / TeleCaller
Full Time
We are hiring a Retention Executive to join our team at Teleperformance. The role involves handling customer calls, delivering excellent customer service, and resolving industry-related queries. We offer a competitive in-hand salary along with strong growth opportunities. We currently have openings for linguistic candidates proficient in Marathi and Gujarati.
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is and Graduate + 6 Months. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 Working Days during the Day shift.
