Retention Executive

Company Name: Herbalmax Healthcare Pvt ltd
Profile:- Retention Marketing Executive

About Herbalmax:

Herbalmax is a fast-growing wellness brand delivering premium, science-backed herbal supplements that promote healthier living. We're passionate about helping people thrive naturally—and we're looking for a dynamic Retention Marketing Executive to help deepen relationships with our customers and drive repeat purchases.

Role Overview:

As a Senior Retention Marketing Executive, you’ll be responsible for designing and executing customer retention strategies across Email, SMS, Push Notifications, and WhatsApp. You will build and optimize automated customer journeys to improve engagement, reduce churn, and grow customer lifetime value.

Key Responsibilities:

• Build and manage lifecycle campaigns including welcome, onboarding, cart abandonment, post-purchase, and reactivation flows.

• Set up and optimize multi-channel customer journeys via Email, SMS, Push, and WhatsApp.

• Use tools like Klaviyo, Attentive, or similar to create automated workflows and audience segments.

• Run A/B tests to improve engagement rates (open, click, conversion).

• Analyze performance metrics and customer behavior to enhance campaign effectiveness.

• Collaborate with creative, product, and brand teams to ensure cohesive messaging.

• Identify retention opportunities through segmentation and behavioral triggers.

• Report on retention KPIs including repeat rate, LTV, churn, and campaign ROI.

Requirements:

• Minimum 1 year of experience in CRM, retention, or lifecycle marketing (eCommerce or DTC preferred).

• Hands-on experience with tools like Klaviyo, Mailchimp, or similar CRM platforms.

• Strong understanding of email/SMS automation and customer segmentation.

• Ability to work with data, analyze performance, and make data-driven decisions.

• Good communication and project management skills.

• Interest in the wellness or supplement industry is a plus.

Nice to Have:

• Experience with Shopify or other eCommerce platforms.

• Familiarity with referral, loyalty, or rewards programs.

• Knowledge of GA4, Meta Pixel, or UTM tracking for campaign analysis.

What We Offer:

• Join a mission-driven brand in the wellness space

• supportive work environment

• Competitive salary
  How to apply: Kindly share your CV at 7428829747 or email hr@herbalmax.in

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Retention Executive job

1. What is the eligibility criteria to apply for this Retention Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Retention Executive job?
   Ans: This Retention Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retention Executive job?
   Ans: No, there is no fee applicable for applying this Retention Executive job and during the employment with the company, i.e., HERBALMAX HEALTHCARE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retention Executive role?
   Ans: There is an immediate opening of 1 Retention Executive at HERBALMAX HEALTHCARE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Retention Executive job?
   Ans: This Retention Executive job has Day Shift.