Customer Relationship Executive

Job Title: Customer Relationship Executive (CRE)

Job Description:

We are seeking a dynamic and motivated Customer Relationship Executive (CRE) to join our team. The ideal candidate will have strong communication skills, a customer-first attitude, and experience working in a customer care environment. This role requires a dedicated individual with domestic market experience and a passion for providing excellent service.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via voice and email.

• Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction.

• Maintain a positive and professional relationship with customers while addressing their needs.

• Collaborate with team members to resolve customer issues and escalate when necessary.

• Follow up on customer concerns and ensure resolutions are implemented effectively.

• Adhere to company policies, procedures, and service standards.

• Meet or exceed performance metrics, including quality, response time, and customer satisfaction.

Qualifications:

• Experience: Minimum of 2 years of experience as a Customer Care Agent in a call center (CC) environment.

• Market Experience: Experience in the domestic market is a must.

• Brand Exposure: Good exposure to reputable brands is preferred.

• Process Experience: Prior experience working in a blended process (Voice and Email) is highly preferred.

• Skills:

  • Excellent communication skills (both written and verbal).

  • Strong problem-solving ability and customer focus.

  • Ability to handle multiple tasks simultaneously in a fast-paced environment.

  • Good interpersonal and team-working skills.

Working Conditions:

• Shift Timing: 6 days a week, with rotational days off.

• Location: 815, Udyog Vihar
  Face to Face Interview
  Work From Office

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., EXPERT HR SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 10 Customer Relationship Executive at EXPERT HR SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Rotational Shift.