Renewal Executive ( Insurance)

20,000 - 25,000 /month

Ah Dream Service Private Limited

Sector 32 Gurgaon, Gurgaon

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Health/ Term Insurance

Graduate and above

All genders

6 days working | Day Shift

Job Description

Job Description – Renewal Executive (Insurance)

Position: Renewal Executive

Location: Sector 32, Gurugram

Job Type: Full-Time | Work from Office

Experience:6 Months to 1 Years

Qualification: Graduate (Any Stream)

Job Summary

We are looking for a proactive and customer-focused Renewal Executive to manage policy renewals across Term Insurance, Health Insurance, and Life Insurance. The role involves engaging with existing customers, ensuring timely premium renewals, improving customer retention, and achieving renewal and persistency targets. Candidates with strong communication skills and a customer-centric approach are encouraged to apply.

Key Responsibilities

Contact existing customers before policy due dates through Calls, WhatsApp, SMS, and Email.
Handle renewals for Term Insurance, Health Insurance, and Life Insurance policies.
Explain renewal benefits, policy features, premium details, and policy continuation advantages.
Guide customers through online and offline premium payment processes.
Resolve customer queries related to premium payments, policy renewal, grace period, reinstatement, and policy servicing.
Follow up with customers to ensure successful premium collection and timely renewals.
Achieve monthly renewal, persistency, and customer retention targets.
Update customer interactions and payment status in CRM.
Coordinate with insurers and internal teams for smooth renewal processing.
Maintain daily MIS and ensure compliance with company policies and IRDAI guidelines.
Deliver exceptional customer service and build long-term customer relationships.

Eligibility

Graduate in any discipline.
Candidates with 1–3 years of experience in Insurance Renewal, Customer Service, Retention, Telecalling, or BFSI are preferred.
Candidates with 1–3 years of experience in Insurance Renewal, Customer Service, Retention, Telecalling, Telesales, Policy Servicing, BFSI, or Customer Support will be preferred.
Experience in Term Insurance, Health Insurance, Life Insurance, or General Insurance is an added advantage.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Renewal Executive ( Insurance) job

What skills and experience do you need for this Renewal Executive ( Insurance) job?
Ans : To apply for this Renewal Executive ( Insurance) job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-1 years of experience.
What salary is offered for this Renewal Executive ( Insurance) job?
Ans : The salary for this Renewal Executive ( Insurance) job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Renewal Executive ( Insurance) job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 32 Gurgaon, Gurgaon.
How many vacancies are there for this Renewal Executive ( Insurance) job?
Ans : There are 5 vacancies for this Renewal Executive ( Insurance) role.
Is this job open for all genders?
Ans : Yes, this Renewal Executive ( Insurance) job is open for both male and female candidates.
What does the role of Renewal Executive ( Insurance) involve?
Ans : As a Renewal Executive ( Insurance), your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Renewal Executive ( Insurance) position is Sector 32 Gurgaon, Gurgaon.
Who is the right fit for this Renewal Executive ( Insurance) job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-1 years of experience is the right fit for this Renewal Executive ( Insurance) job.
What makes this Renewal Executive ( Insurance) job a good opportunity?
Ans : This Renewal Executive ( Insurance) job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 5 openings.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Customer Service, Customer Retention, Term Insurance, Communication Skills, Relationship Management, Followup