Client Relationship Management
Build and maintain long-term relationships with clients.
Act as the primary point of contact for client queries, concerns, and requirements.
Business Development
Identify opportunities to cross-sell and upsell products/services.
Generate new business through referrals, networking, and client engagement.
Customer Support
Resolve customer complaints promptly and effectively.
Ensure high levels of customer satisfaction and loyalty.
Sales & Revenue Growth
Promote company products/services to achieve assigned sales targets.
Follow up with potential and existing clients for business conversion.
Account Management
Maintain updated records of client interactions and transactions.
Monitor client accounts, agreements, and service utilization.
Market & Competitor Awareness
Stay updated on market trends and competitor offerings.
Share client feedback and market insights with management.
Reporting & Documentation
Prepare daily/weekly/monthly reports on client interactions and business performance.
Ensure proper documentation for all client-related activities.
Coordination
Work closely with internal teams (sales, operations, finance) to meet client needs.
Support senior management in client meetings and presentations.