Customer Support Relationship Manager

Job description

A Relationship Manager is responsible for business development over the phone to

potential customers. This role involves identifying prospects, building rapport, and

generating revenue along with customer satisfaction. The ideal candidate will be

persuasive, customer-focused, and possess excellent communication skills.

Key Responsibilities:

● Outbound Calls: Make outbound calls to potential or existing customers to

generate leads, introduce products, and close sales.

● Product Knowledge: Maintain an in-depth understanding of the company’s

services to provide accurate information to clients and answer questions

effectively.

● Customer Interaction: Develop and maintain strong customer relationships

through regular follow-up and personalized service.

● Lead Qualification: Identify and qualify new leads from different sources

such as inquiries, referrals, or marketing campaigns.

● Sales Process Management: Follow the sales process from lead generation

through to conversion, ensuring all steps are completed and documented

accurately.

● Customer Feedback: Record customer feedback, objections, and queries,

and communicate these to the sales team or management for improvement.

● Record Keeping: Update and maintain accurate customer records in the

CRM system.

● Report Generation: Provide regular reports on sales performance,

challenges, and opportunities to the sales manager/team leader.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.