Customer Support Relationship Manager

20,000 - 35,000 /month

Suraj Bhan Sunil Kumar & Company

Chandni Chowk, Delhi

0 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2B Sales

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Relationship Manager to join our team at Suraj Bhan Sunil Kumar & Company. The role offers ₹ 20,000 - ₹ 35,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Relationship Manager job

Can freshers or experienced candidates apply for this Customer Support Relationship Manager role?
Ans : Candidates who have a 12th Pass and above qualification with 0-4 years of experience can apply for this Customer Support Relationship Manager role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Relationship Manager job ranges between ₹20,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chandni Chowk, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Relationship Manager job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Relationship Manager job?
Ans : As a Customer Support Relationship Manager, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Relationship Manager job is located in Chandni Chowk, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 0-4 years of experience is ideal for this Customer Support Relationship Manager job.
Why should you apply for this Customer Support Relationship Manager job?
Ans : This Customer Support Relationship Manager job offers a salary between ₹20,000-₹35,000 per month. This is a Full Time opportunity and has 2 openings available.