Customer Support Relationship Manager

Relationship Manager (Tamil) - SolarSquare

● Location: Pune (Work From Offi ce – Mandatory)

● Work Schedule: 6 days a week

● Working Hours: 10:00 AM – 7:00 PM

● 0-3 years of experience in customer facing roles

About SolarSquare

SolarSquare is India’s most trusted and fastest growing residential and commercial solar company.

We are a direct-to-consumer rooftop solar brand that designs, installs, and fi nances rooftop solar systems for homeowners across India. Our goal is to make solar simple and accessible for Indian families while building the country’s most trusted home-energy brand.

By joining SolarSquare, you become part of a mission to accelerate India’s transition to clean energy. Website: https://www.solarsquare.in/

About the Role

At SolarSquare, the Relationship Manager team plays a crucial role in delivering an exceptional customer experience.

As a Relationship Manager Trainee, you will become the primary point of contact for homeowners after they purchase a rooftop solar system. Your role is to guide customers through every stage of their solar journey while ensuring transparent communication and seamless coordination with internal teams.

This role is customer-facing, relationship-driven, and process-oriented, and it is based entirely in our Pune office.

What You Will Do

● Own the end-to-end customer journey after a rooftop solar system purchase.

● Provide clear and proactive updates on installation milestones and timelines.

● Handle customer queries with empathy, professionalism, and patience.

● Identify and resolve potential issues early to ensure high customer satisfaction.

This role requires individuals who are comfortable handling frequent customer conversations and maintaining consistent communication while following structured processes.

All selected candidates join as Relationship Manager Trainees.

Who We’re Looking For

We welcome candidates from any academic background who enjoy interacting with people and solving real customer problems.

Strong candidates typically demonstrate:

● Excellent verbal communication skills

● Comfort communicating in Hindi and English

● Additional regional language profi ciency is a plus

● Strong ownership and accountability

● Ability to remain calm and patient in customer conversations

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.