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Customer Support Relationship Officer

salary 30,000 - 33,000 /month
company-logo
job companyUtkarsh Small Finance Bank
job location Field job
job location Kothrud, Pune
job experience0 - 3 years Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Banking
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Flexible Shift
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Job Description

We are looking for a Relationship Officer to join our team at Utkarsh small finance bank. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹30,000 - ₹33,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Relationship Officer job

  1. Can freshers or experienced candidates apply for this Customer Support Relationship Officer role?
    Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Customer Support Relationship Officer role.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Relationship Officer job ranges between ₹30,000-₹33,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Relationship Officer job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Kothrud, Pune.
  5. How many vacancies are there for this Customer Support Relationship Officer job?
    Ans : There are 25 vacancies for this Customer Support Relationship Officer role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Relationship Officer job is open for both male and female candidates.
  7. What is the job location for this position?
    Ans : The job location for this Customer Support Relationship Officer position is Kothrud, Pune.
  8. What makes this Customer Support Relationship Officer job a good opportunity?
    Ans : This Customer Support Relationship Officer job is a good opportunity as it offers a salary between ₹30,000-₹33,000 per month. This is a Full Time job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Sales and Marketing, Communication and Negotiation, Relationship Management, Target oriented approach

Shift

Flexible

Contract Job

No

Salary

₹ 30000 - ₹ 33000

Contact Person

Priti Singh

Interview Address

kothrud GB pune, Kothrud, Pune
Posted 3 hours ago

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