Relationship Manager

We are hiring a Relationship Manager to engage SME clients on Bullit.in. The role requires fluency in Hindi and English, strong communication, product knowledge, and empathy in resolving queries. Candidates must follow SOPs, ensuring professional, consistent, and efficient client interactions that support SMEs’ business growth.

Role Overview

We are hiring a Relationship Manager to engage and support SME clients on Bullit.in. The role requires excellent communication skills in Hindi and English, product knowledge, and empathy to resolve client queries while following SOPs for consistent service delivery.

Key Responsibilities

• Handle client inquiries via calls, chats, and emails in Hindi and English.

• Explain Bullit.in’s services, features, and government schemes to users.

• Assist clients with eligibility criteria and documentation requirements.

• Resolve client complaints, troubleshoot issues, and escalate when necessary.

• Maintain accurate records of client interactions, feedback, and service issues.

• Follow up with clients to ensure query resolution and satisfaction.

• Collaborate with internal teams to stay updated on product changes and processes.

• Build and contribute to FAQs, support documents, and knowledge resources.

• Conduct webinars/knowledge-sharing sessions for existing and new clients.

Requirements

• 1–3 years of experience in a client-facing/customer support role.

• Fluency in Hindi and English (spoken and written).

• Strong interpersonal, communication, and problem-solving skills.

• Ability to understand client needs and provide accurate solutions.

• Basic computer proficiency (MS Excel); experience with CRM tools is a plus.

• Fast learner with the ability to grasp Bullit.in’s platform and services.

• Customer-first mindset with patience and empathy.

Preferred Qualifications

• Bachelor’s degree (required).

• Familiarity with digital platforms and online services.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Relationship Manager job

1. What is the eligibility criteria to apply for this Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Relationship Manager job?
   Ans: This Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Relationship Manager job and during the employment with the company, i.e., Kaizen Partners.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Relationship Manager role?
   Ans: There is an immediate opening of 2 Relationship Manager at Kaizen Partners
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Relationship Manager job?
   Ans: This Relationship Manager job has Day Shift.