Virtual Relationship Manager (VRM) / Digital Officer role involves managing client portfolios via digital channels, phone calls, and CRM tools. It focuses on customer retention, cross-selling banking or digital products, and solving client inquiries remotely
Salary Range: ₹18,000 to ₹22,000 per month (approx. ₹2.2 to ₹3.2 LPA depending on experience).
Eligibility: freshers, or graduates in any stream.
Language Skills: Good English communication paired with regional languages (Hindi, Kannada, Telugu, Tamil, or Malayalam
Key Responsibilities
Digital Engagement: Connect with an assigned customer base through calls, emails, and chat.
Needs Analysis: Understand client requirements and suggest matching financial or digital services.
Query Resolution: Address complaints and solve service requests within standard timelines.
CRM Management: Keep clear, accurate logs of all client touchpoints and discussions.