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Quality Analyst

salary 25,000 - 35,000 /month
company-logo
job companyValuestream Business Solutions Private Limited
job location Silk Board, Bangalore
job experience1 - 3 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Computer Knowledge

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

Valuestream Business Solutions Pvt Ltd is hiring a Quality Analyst.

our Silk Board, Bengaluru office. Given your background, we invite you to apply for these full-time positions within our BPO operations.

Requirements:

- Education/Language: Any degree; mandatory proficiency in English and Hindi.

- Experience: Background in BFSI or Life Insurance preferred, with experience in quality inspection, auditing, and testing.

- Technical Skills: Proficiency in MS Office, QA databases, and 7 QC tools (Pareto, histograms, etc.).

Key Responsibilities:

- Monitor calls, conduct audits (RCA/ACPT), and provide feedback to agents.

- Publish quality dashboards and manage OJT batches and pre-shift briefings.

- Identify bottom quartile performers and lead improvement through coaching.

If interested, please reply with your updated resume and a brief cover letter detailing your relevant experience.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Quality Analyst job

  1. Who is eligible to apply for this Quality Analyst job at Valuestream Business Solutions Private Limited?
    Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge for this Quality Analyst job offered by Valuestream Business Solutions Private Limited.
  2. How much can you earn in this position?
    Ans : You can earn between ₹25,000-₹35,000 per month in this Quality Analyst position.
  3. What shift and timings does this job follow?
    Ans : This Quality Analyst job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Silk Board, Bangalore.
  5. How many vacancies are there for this Quality Analyst job?
    Ans : There are 10 vacancies for this Quality Analyst role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Quality Analyst role. Only male candidates are eligible.
  7. What work will you do in this role?
    Ans : As a Quality Analyst, you will work on skills like Computer Knowledge.
  8. What is the job location for this position?
    Ans : The job location for this Quality Analyst position is Silk Board, Bangalore.
  9. Who is the right fit for this Quality Analyst job?
    Ans : A candidate having skills like Computer Knowledge with 1-3 years of experience is the right fit for this Quality Analyst job.
  10. What makes this Quality Analyst job a good opportunity?
    Ans : This Quality Analyst job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Call Audits, Feedback Management, 7 QC Tools

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 35000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Megha

Interview Address

, Silk Board, Bangalore
Posted 8 days ago
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