Quality Analyst

15,000 - 25,000 /month

Sun Biz Solutions

Yeshwanthpur, Bangalore

0 - 1 years Experience in Customer Support / TeleCaller

Replies in 24hrs

30 Openings

Full Time

Job Highlights

Languages: Telugu, Kannada

Graduate and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Quality Analyst to join our team at Sun Biz Solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹15000 - ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Quality Analyst job

Can freshers or experienced candidates apply for this Quality Analyst role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Quality Analyst role.
What salary is offered for this Quality Analyst job?
Ans : The salary for this Quality Analyst job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Yeshwanthpur, Bangalore.
How many vacancies are there for this Quality Analyst job?
Ans : There are 30 vacancies for this Quality Analyst role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-1 years of experience are eligible to apply for this Quality Analyst role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Quality Analyst position is Yeshwanthpur, Bangalore.
What makes this Quality Analyst job a good opportunity?
Ans : This Quality Analyst job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 30 openings.