Quality Analyst

We are looking for a Quality Analyst to join our team at Sharp Thinkers. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to 1 party collection. The role offers ₹22000 - ₹43000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Night shift.

·         Should have more than 1+ year of experience in collections process.

·         Preferred 3rd Party or 1st Party Collections experience.

·         Must be self-motivator and self-starter.

·         Attention to detail, time management, and decision-making skills.

·         Vigilant in following up to ensure that developed plans addressing issues and problems have been implemented.

·         Demonstrate flexibility and a sense of urgency.

·         Must adapt well to change and successfully set and adjust priorities as needed.

·         Ability to multitask and successfully operate in a fast paced, team environment.

·         Creative ability & writing proficiency.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹43000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., SHARP THINKERS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 99 Quality Analyst at SHARP THINKERS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Night Shift.