Quality Analyst

30,000 - 35,000 /month

Pran Finserv Private Limited

Chandivali, Mumbai

1 - 4 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Quality Analyst to join our team at Pran Finserv Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹30,000 - ₹35,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.

Address customer queries, resolve concerns and manage complaints.

Keep records of customer interactions and follow up when required.

Provide customers with accurate information to help resolve their issues.

Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 4 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Quality Analyst job

What skills and experience do you need for this Quality Analyst job?
Ans : To apply for this Quality Analyst job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Quality Analyst job ranges between ₹30,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chandivali, Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-4 years of experience can apply for this Quality Analyst job. Only male candidates can apply.
What are the key responsibilities of this Quality Analyst job?
Ans : As a Quality Analyst, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Quality Analyst job is located in Chandivali, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 1-4 years of experience is ideal for this Quality Analyst job.
Why should you apply for this Quality Analyst job?
Ans : This Quality Analyst job offers a salary between ₹30,000-₹35,000 per month. This is a Full Time opportunity and has 5 openings available.