Quality Analyst

13,000 - 18,000 /month

Northern Credit & Collection Business Private Limited

Janakpuri, Delhi

6 - 24 months Experience in Customer Support / TeleCaller

Replies in 24hrs

2 Openings

फुल टाइम

जॉब हाइलाइट्स

12th Pass and above

Males Only

6 days working | Day Shift

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

We are looking for a Quality Analyst to join our team at Northern Credit & Collection Business Private Limited. The role offers ₹13,000 - ₹18,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Quality Analyst job

What are the eligibility criteria for this Quality Analyst job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience for this Quality Analyst job offered by Northern Credit & Collection Business Private Limited in Janakpuri, Delhi.
What salary is offered for this Quality Analyst job?
Ans : The salary for this Quality Analyst job ranges between ₹13,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Janakpuri, Delhi.
How many vacancies are there for this Quality Analyst job?
Ans : There are 2 vacancies for this Quality Analyst role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-2 years of experience are eligible to apply for this Quality Analyst role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Quality Analyst position is Janakpuri, Delhi.
What makes this Quality Analyst job a good opportunity?
Ans : This Quality Analyst job is a good opportunity as it offers a salary between ₹13,000-₹18,000 per month. This is a Full Time job and has 2 openings.