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Quality Analyst

salary 20,000 - 32,000 /month
company-logo
job companyMy Money Bazaar India Private Limited
job location Sector 63 Noida, Noida
job experience1 - 3 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Loan/ Credit Card
sales
Languages: Hindi
qualification
Diploma and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF
star
PAN Card, Aadhar Card, Bank Account

Job Description

Designation: Quality Analyst

Experience: 1–2 Years

Location: Sector 63, Noida, 110091

Job Summary:

Responsible for monitoring and evaluating sales and collection calls to ensure quality, compliance, and process adherence while driving performance improvement.

Key Responsibilities:

-Monitor and audit sales & collection calls as per quality parameters

-Ensure adherence to company policies and regulatory guidelines

-Provide actionable feedback and coaching to agents

-Conduct calibration sessions with stakeholders

-Analyze quality trends and share improvement insights

-Maintain audit records and support compliance checks

KPIs:

-Quality Score

-Compliance Adherence

-Conversion Rate (Sales)

-Collection Efficiency / Recovery Rate

Skills Required:

-Strong analytical and listening skills

-Good understanding of sales & collections processes

-Effective communication and feedback skills

-Proficiency in MS Excel and QA tools

Qualification:

-Graduate in any discipline

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Quality Analyst job

  1. Who is eligible to apply for this Quality Analyst job at My Money Bazaar India Private Limited?
    Ans : Candidates should have a Diploma and above qualification for this Quality Analyst job offered by My Money Bazaar India Private Limited.
  2. How much can you earn in this position?
    Ans : You can earn between ₹20,000-₹32,000 per month in this Quality Analyst position.
  3. What shift and timings does this job follow?
    Ans : This Quality Analyst job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Quality Analyst job is open for both male and female candidates.
  7. Where is this job located?
    Ans : This Quality Analyst job is located in Sector 63 Noida, Noida.
  8. Why should you apply for this Quality Analyst job?
    Ans : This Quality Analyst job offers a salary between ₹20,000-₹32,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

NBFC

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 32000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Deepanshu

Interview Address

A-154/A, 2nd Floor, A Block Sector-63 Noida, Noida
Posted a day ago
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