Quality Analyst

Pay: ₹15,000.00-₹25,000.00 per month

Job description:

Job Title: Quality Analyst – UK Survey Process (BPO)

Location: Kolkata (Golpark)

Shift: UK Shift (Afternoon to Late Evening

Industry: BPO / Call Center

Company: Mahe Technologies Pvt Ltd

Employment Type: Full-time (Work from Office)

About the Role:

We are looking for an experienced and detail-oriented Quality Analyst to join our growing team in Kolkata. The ideal candidate will be responsible for ensuring call quality standards are maintained across the UK Survey Process team. This role requires keen analytical skills, a strong understanding of QA frameworks, and a passion for maintaining process compliance.

Key Responsibilities:

-Monitor and evaluate outbound/inbound survey calls to ensure adherence to quality standards.

-Provide actionable feedback to agents and team leads to improve performance.

-Conduct calibration sessions with the operations team to ensure scoring consistency.

-Generate daily, weekly, and monthly QA reports and share insights with management.

-Assist in training and coaching agents on quality and compliance guidelines.

-Identify process gaps and recommend improvement strategies.

-Ensure compliance with UK data protection and call handling guidelines (e.g., GDPR).

Required Skills & Qualifications:

-Minimum 1–2 years of experience as a Quality Analyst in a UK Survey Process BPO (Editing will be plus point).

-Excellent verbal and written communication skills in English.

-Strong knowledge of QA methodologies and performance metrics

-Proficiency in MS Excel and call auditing tools.

-Ability to handle multiple tasks in a fast-paced environment.

-Analytical mindset with attention to detail.

Preferred Qualifications:

-Experience in UK Survey or Lead Generation process.

-Familiarity with GDPR compliance standards.

-Six Sigma or QA certification (added advantage).

Salary: ₹15,000 – ₹25,000 per month (Negotiable based on experience)

Perks:

-Growth and Increment.

-Fixed Shift & Sunday Off.

-Friendly Work Environment.

Job Types: Full-time, Permanent

Benefits:

• Paid sick time

• Paid time off

Schedule:

• Day shift

• Fixed shift

• Monday to Friday

• UK shift

Supplemental Pay:

• Performance bonus

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 5 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., MAHE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 4 Quality Analyst at MAHE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.