Quality Analyst

We are looking for a detail-oriented Quality Analyst (QA) to monitor, assess, and improve the performance of our customer support team handling voice (calls) and non-voice (emails and chats). The QA will be responsible for evaluating interactions, providing feedback, and collaborating with the team leaders to enhance service quality.

Requirements:

• Graduation (any discipline) is mandatory.

• 1–2 years of experience in a Quality Analyst role in customer support/BPO industry.

• Strong understanding of quality metrics

• Excellent communication, analytical, and observation skills.

• Ability to deliver feedback in a constructive and motivating manner.

• Familiarity with CRM/ticketing tools and call/chat monitoring platforms.

• Comfortable working in a day shift environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., CHAPERSONS SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 10 Quality Analyst at CHAPERSONS SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.