Quality Analyst

20,000 - 35,000 /month

Balwom Textiles India Company

Sector 63 Noida, Noida

2 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

Males Only

6 days working | Day Shift

Job Description

We are looking for a Quality Analyst to join our team at Balwom Textiles India Company. The role offers ₹20,000 - ₹35,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Quality Analyst job

What is the eligibility criteria to apply for this Quality Analyst job?
Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Noida.
How many working days are there for this Quality Analyst job?
Ans: This Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Quality Analyst job?
Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., Balwom Textiles India Company.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Quality Analyst role?
Ans: There is an immediate opening of 2 Quality Analyst at Balwom Textiles India Company
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Quality Analyst job?
Ans: This Quality Analyst job has Day Shift.