Bpo Team Leader

27,000 - 30,000 /month

Trustiv

Indirapuram, Ghaziabad

2 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Contract

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Education

Graduate and above

All genders

5 days working | Day Shift

Job Description

📢 Hiring: BPO Team Leader – Ghaziabad (Onsite)
📍 Location: Ghaziabad
💰 Salary: ₹27,000 – ₹30,000
🕑 Shift: Day Shift
👥 Immediate Joiners Preferred

We are looking for an experienced BPO Team Leader for a voice process under Socially India Included Foundation.

🔹 Key Responsibilities:
Lead and mentor a team of calling executives
Monitor KPIs like AHT, Quality, Attendance
Conduct coaching & performance reviews
Handle customer escalations
Maintain process compliance
Prepare daily/weekly MIS reports

🔹 Requirements:
1–2 years as Team Leader / Acting TL / Senior Agent
Strong communication & leadership skills
Good Excel skills
Experience in domestic BPO preferred

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Bpo Team Leader job

What skills and experience do you need for this Bpo Team Leader job?
Ans : To apply for this Bpo Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-5 years of experience.
What salary is offered for this Bpo Team Leader job?
Ans : The salary for this Bpo Team Leader job ranges between ₹27,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Indirapuram, Ghaziabad.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What does the role of Bpo Team Leader involve?
Ans : As a Bpo Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Bpo Team Leader job is located in Indirapuram, Ghaziabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-5 years of experience is ideal for this Bpo Team Leader job.
Why should you apply for this Bpo Team Leader job?
Ans : This Bpo Team Leader job offers a salary between ₹27,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.