Quality Analyst

1.      Daily Huddle

2.      Call monitoring based on client requirements

3.      Feedback Tracker

4.      Short call Analysis

5.      Inputs to clients on daily monitoring

6.      Quality Dashboard – Daily / Weekly/ Monthly

7.      DIP Check Weekly once

8.      Escalation RCA

9.      Refreshers Training – 1st week of every month

10.  Internal / External Calibration

11.  Coaching for bottom Performer

12.  Call listening to session – Bimonthly

Call Audit and complaints

Quality feedback session

DRA Training

Floor monitoring on payments / for quality issues

Call Calibrations

DIP check one to one

Hygiene Call monitoring

OCP / PTP / Dispo Daily tracking with sigh off

After training Sign Off

Call Live barging

Quality Dashboard 

PPT Weekly / monthly review

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., AMS COMTEL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 1 Quality Analyst at AMS COMTEL
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.