Process Coordinator

15,000 - 25,000 /month

Garden's Need Private Limited

Baghpat, Ghaziabad

2 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: FMCG

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Meal, PF

Job Description

We are looking for a process coordinator to join our team at Garden's Need Private Limited. The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to FMCG and other industries. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Process Coordinator job

What skills and experience do you need for this Process Coordinator job?
Ans : To apply for this Process Coordinator job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 2-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹25,000 per month in this Process Coordinator position.
What shift and timings does this job follow?
Ans : This Process Coordinator job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Baghpat, Ghaziabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 2-4 years of experience can apply for this Process Coordinator job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Process Coordinator, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Process Coordinator job is located in Baghpat, Ghaziabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 2-4 years of experience is ideal for this Process Coordinator job.
Why should you apply for this Process Coordinator job?
Ans : This Process Coordinator job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.